Employee Training

A high priority is placed on employee training to maintain and improve employee competence and ensure alignment to established performance standards. Extreme care and attention is given to providing our employees with the necessary training in delivering impeccable customer service

ProPark’s Training Manager conducts technical job training and customer service training as well as coordinates with outside training consultants to assist in developing the employees’ courtesy and service skills. Our current training curriculum, which is continuously reviewed and updated, includes the following programs:

New Basic Employee Training

  • New Hire Orientation
  • Basic and Advanced Customer Service
  • Location and Procedural Training
  • Safety and Risk Management Awareness
  • Vehicle Handling Training
  • Equipment Troubleshooting
  • Reporting Incidents and Accidents

Management Training

The management staff at ProPark is dedicated to ensuring our core purpose is lived on a daily basis and fully understands its critical role. Our investment in leadership development and training exemplifies our commitment to excellence.

All managers and supervisors have completed training in the following programs:

  • Basic Labor Law
  • Managing Employee Performance Problems
  • ADA
  • Investigation and Documentation
  • Controlling Absenteeism
  • Performance Appraisals
  • Basic Supervisory Techniques
  • Dealing with Enforcement Agencies
  • Complying with HIPAA (Health Portability and Accountability Act)
  • Interviewing
  • Correcting Poor Performance

Ongoing leadership and management training is conducted . All managers and supervisors have completed the programs listed below and regularly attend workshops throughout the year that assist them in meeting the demands of their leadership role.

  • Understanding the Role of Today’s Supervisor
  • Enhancing Employee Performance Through Effective Coaching
  • Improving Communication Skills to Increase Effectiveness
  • Problem Solving and Decision Making
  • Improving Communications Between Office Staff and Operations Staff
  • Fundamental Customer Service Skills and Managing the Customer Service Employee
  • Effective Time Management
  • Establishing and Maintaining Business Relationships
  • The Power of Trust: Raising Organizational Consciousness
  • Building Leadership Style
  • Effective Writing for Professionals
  • Contributing to an Effective Team

Finally motivated by our core purpose, ProPark has the following client service programs.

Incentive Programs

ProPark is continuously working with its employees to ensure a level of service unsurpassed by any other parking management company. Incentive programs encourage our employees to excel in providing quality customer service.
  • Letters of Commendation
  • Year End Awards

Hawaii's Own Professional Parking Management Company